Shipping Policy

Our shipping policy is outlined on each product page, including shipping and delivery timelines. For special orders, a standard shipping policy does not apply. If shipping detail are not mentioned on the product page, we follow the shipping policy below.

Standard shipping takes 3-7 business days after 24-hour processing time. The average shipping price varies depending on weight and package dimension, and it may take longer for territories outside of Canada and the US. Expedited shipping takes 3-7 business days to most locations in Canada and the US, and expedited shipping costs vary based on weight and package dimensions. Shipping times can increase outside of Canada and the US due to customs, weather conditions, or holiday season rush, which we cannot control.

Special orders like furniture are typically delivered in 8–12 weeks, but customs delays can occur. We do our best to keep customers updated during such delays. All shipping options are presented on each product page and at checkout. Shipping time and duration depend on the item and the location it is being shipped to.

In-stock items are usually shipped within 14 business days. The customer is responsible for checking all merchandise once received and reporting any damage that may have occurred during shipment. will exchange any damaged item(s), but the damage must be reported within 48 hours from the original delivery date. Returns or exchanges will not be accepted after 48 hours. Please get in touch with us with a photo, name, and order number to [email protected]

Free shipping means free transportation of goods from the consignor to the destination country, and it is sent by China Post, taking around 15–60 days to arrive, except for a few countries that take 120 days. If you need the goods urgently, please choose the DHL or FedEx shipping method, which takes 3–7 days. All prices of our products do not include duties, taxes, and other costs of the destination country, and buyers need to pay them.

We deliver to some countries or items by sea to the port close to your address. You should pick up goods from your nearest seaport. Please get in touch with us for the exact delivery cost if you need door-to-door delivery. We will send a confirmation email once the item is ready for pickup at your nearest location. The buyer is solely responsible for the transportation and handling of the item. Any damages due to transport and handling do not qualify for return or exchange. Please contact us with a detailed description and a photo as soon as possible.

Due to increased demand and the need to protect against the spread of COVID-19, our carriers may deliver orders later than estimated. Please note that lead times range from 2 to 10 weeks or longer, depending on the item.

Customers are responsible for all broker/custom clearance fees, duties, and taxes for items shipped out of countries to their country. Returns or exchanges are not accepted for custom orders, throws, pillow covers, bedding, rug pads, fabric, inserts, and pieces no longer in their original packaging. Only regular-priced items are eligible for a refund. All made-to-order, custom, and discounted items are final sale and cannot be exchanged, refunded, or returned.

Our online price does not include tax or custom clearance fees that may be levied in the customer's country. We will try our best to help you get the goods, but we are not responsible for customs clearance in the customer's country. If your country's customs impose any import duty, the buyer is responsible for making such payment. In this case, we must add the extra shipping costs that the shipping company charges. For far and non-advantage route countries, the courier charge is much more than to Canada and the US. For free shipping and seller shipping method orders, the seller has the right to choose the most suitable forwarder to ship the order.